Privacy Policy | LORVA Fine Chocolate

1. Information We Collect

When you place an order or contact us through our website, we may collect:

Your name and email address
Phone number (when provided)
Order details and preferences
Messages sent through our contact form

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2. How We Use Your Information

We use the information you provide to:

Process and fulfill your chocolate orders
Communicate with you about your order
Send newsletters you subscribed to
Respond to inquiries and support requests
Improve our products and services

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (email delivery, database hosting) only as necessary to operate our business, and only under strict confidentiality obligations.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Order information is typically retained for accounting purposes for 7 years.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent to newsletter emails at any time
Lodge a complaint with a supervisory authority

6. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption and security headers for all connections.

7. Contact

For any privacy-related questions or to exercise your rights, please contact us. We aim to respond within 5 business days.